Tamil and English, marked on one rubric
Every call,
marked out of 5.
CallScore listens to every recorded call — Tamil, English, or both in the same sentence — and hands back a marksheet. Six factors, one overall, and the exact moment that cost the mark.
No account needed to try it — drop your own call in below.
A real call, scored live. Sound starts off. Turn it on to hear the call, and watch the six marks fill in as it runs.
The other 95%
Most teams review 1–5% of calls. The other 95% train your reps by accident.
A bad week does not announce itself. It turns up six weeks later in a marksheet, or in a customer who stopped calling back.
Kaveri Home Solar
Six reps, six weeks, average overall out of 5.
| Rep | W1 | W2 | W3 | W4 | W5 | W6 | Calls | Overall |
|---|---|---|---|---|---|---|---|---|
| Ilavenil | 4.3 | 4.5 | 4.4 | 4.6 | 4.5 | 4.7 | 24 | 4.5 |
| Suresh | 3.8 | 3.9 | 4.1 | 4.0 | 4.2 | 4.1 | 21 | 4.0 |
| Kavya | 4.6 | 4.4 | 4.7 | 4.5 | 4.6 | 4.8 | 26 | 4.6 |
| Karthik | 3.9 | 4.0 | 3.8 | 2.1 | 3.2 | 3.7 | 19 | 3.5 |
| Meena | 3.4 | 3.6 | 3.5 | 3.7 | 3.6 | 3.8 | 18 | 3.6 |
| Arun | 4.1 | 4.2 | 4.0 | 4.3 | 4.1 | 4.4 | 22 | 4.2 |
Six calls, average 2.1. Nobody listened to a single one of them until this table existed.
Sample workspace data, shown at the scale a real floor runs at.
Try it now
Drop a call. Get its marksheet.
Drop any Tamil or English call. 60 seconds max.
Drop an audio file here
mp3, wav, m4a or ogg · up to 10 MB · up to 60 seconds
or
Your recording is kept only until you sign up to claim it — an unclaimed upload is deleted automatically within 24 hours.
The product
The whole floor on one page.
Real screens from a real workspace — Tamil transcripts, English marks, no mock data.
Dashboard
Team average, tier mix, and who moved this week.
History
Every marked call, filterable by rep, tier and date.
Marksheet
One call, six factors, the reasoning, and the timestamps to review.
Training
Turn a bad marksheet into an assignment the rep actually finishes.
How it works
Recording in. Marksheet out.
- 01
Upload a recording
Drop in mp3, wav, m4a, ogg, flac, webm or aac — one call, or a whole week of them at once.
- 02
CallScore transcribes and marks
Tamil or English in; transcript and translation out, then six factors marked 1 to 5 with a line of reasoning each.
- 03
Managers coach
Marks, reasons and the exact timestamps land on the dashboard. Nobody has to sit through 95% of anything.
Ground rules
- We don’t train on your calls
- Data stays in your org
- Delete any recording any time
- Stored in India
- DPDP-ready
Workflow
Where the recordings come from.
Being straight about this: today it is an upload. The pull-from-your-dialler part is being built, and we will say so until it ships.
Upload a recording — one at a time, or a folder’s worth at once.
Pull recordings straight from your calling platform.
- Exotel coming
- Knowlarity coming
- Airtel IQ coming
- MyOperator coming
The rubric
Six factors. One mark. Every call.
The same rubric a good manager applies by hand — applied to all of them, the same way, every time.
- 01
Communication clarity
How clearly the rep opens, explains the next step, and keeps the conversation moving.
- 02
Technical knowledge
Whether the answers are accurate — and whether what is outside the rep’s depth gets escalated instead of guessed.
- 03
Customer handling
Patience, attention, and whether the rep hears the concern the customer actually has.
- 04
Process compliance
Whether required steps, confirmations and next actions are followed and captured.
- 05
Problem resolution
How completely the issue is solved, or handed over with a concrete plan and an owner.
- 06
Professionalism
Tone, courtesy and a proper close — the part a customer still remembers a week later.
The 2.1 out of 5
This is what a bad call looks like.
Nothing dramatic happened. The rep never confirmed the process — and the marksheet says exactly where.
This is the card that becomes the rep’s next training assignment — with the timestamp already on it.
Inbound — rooftop subsidy enquiry
- Rep
- Karthik
- Length
- 4:12
- Recorded
- 12 Aug 2026
Overall
2.1/5
Communication clarity
Opened well, then talked over the customer twice.
3/5Technical knowledge
Quoted a subsidy slab that no longer applies.
2/5Customer handling
Did not acknowledge the customer’s budget concern at all.
2/5Process compliance
Never confirmed the site-visit process or read back the address.
1/5Problem resolution
Call ended with no owner, no date, and no next step.
1/5Professionalism
Polite throughout, and closed properly.
4/5
Failed process confirmation at 0:47
“Sir, site visit-ku oru aal varuvaanga, appuram sollrom.”
Sir, someone will come for the site visit, we’ll tell you after that.
No date, no name, no confirmation read back. That one line is the difference between a 4 and a 2 on process compliance.
Pricing
Priced in credits, not per minute.
The free plan asks for no card. Credits carry over between calls and expire 365 days after purchase — never at midnight on the 1st.
Team
₹5,000
per month
For a team that wants every call marked, not a sample.
Questions
Good to know.
Does it actually work on Tamil calls?
That is the reason it exists. Tamil and English inside the same sentence is the normal case here, not an edge case. You get the transcript as spoken and in English, and one set of marks either way.
How long does a call take to mark?
A few minutes. Upload and leave the page — the marksheet is waiting when you come back, and the team dashboard updates itself.
What do the numbers mean?
Six factors, each marked 1 to 5, rolled into one overall out of 5. Every mark carries one line of reasoning and the timestamp in the call it came from, so you can check it in ten seconds.
Do you train models on our calls?
No. Recordings are marked for your organisation and stored for your organisation, deletable at any time, and never used to train anything.
What do we need to start?
A recording. No credit card, no setup call, and nothing to install — the drop zone on this page runs the same rubric your team would get.